Creative
I see the world differently—turning ideas into reality with innovation and imagination. Whether it's problem-solving, storytelling, or designing something new, I thrive on creativity and pushing boundaries.
Delivering high-quality, secure, and data-driven business solutions.
I am Thisha Smith, a results-driven professional specializing in the intersection of Business Analysis, Data Reporting, Quality Assurance, and Agentic AI / AI-assisted workflow development. With a solid track record in managing healthcare data and verifying complex software systems, I specialize in translating stakeholder requirements into functional technical designs and high-quality deliverables.
My experience includes healthcare data reporting, software quality assurance, database validation, process improvement, and Agentic AI / AI-assisted workflow integration.
I specialize in analyzing complex business requirements, creating dashboards and reports, executing detailed testing, and implementing automation scripts to improve operational efficiency.
Business, data, and operations professional with 20+ years of experience supporting technology, healthcare, financial, government, and customer-facing environments. Recognized for transforming complex information into actionable results through analysis, reporting, process improvement, quality assurance, and cross-functional collaboration.
Versatile business and technology professional with experience spanning business analysis, reporting, quality assurance, data validation, program support, customer service, and process improvement.
Skilled in translating business requirements into actionable solutions, validating data accuracy, supporting operational workflows, documenting procedures, and coordinating with stakeholders across multiple levels of an organization.
Background includes healthcare reporting, enterprise software testing, business systems analysis, customer support, compliance-focused operations, and administrative coordination.
Known for strong attention to detail, analytical thinking, problem solving, and the ability to quickly learn new systems and processes.
Supporting multiple career paths, select the resume version most relevant to your hiring needs.
Ideal for:
Ideal for:
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Associates of Computer Programming (A.S.) – C++ Concentration | GPA: 3.7 | Phi Theta Kappa Honor Society | May 2023
Associates of Applied Science, Computer Information Systems | GPA: 3.5 | May 1997
I offer professional services designed to help businesses optimize processes, secure systems, and derive clear insights from data.
Translating business goals into clear technical specifications, user stories, process flows, and comprehensive backlog requirements.
Creating healthcare reporting pipelines, writing and optimizing SQL queries, troubleshooting performance, and validating data accuracy.
Designing structured test cases, executing functional, regression, and user acceptance testing (UAT) cycles, and managing defects.
Writing VBA macro scripts, optimizing complex spreadsheets, and streamlining legacy manual processes to increase team speed.
Drafting cybersecurity training guides, mapping software assets, verifying compliance, and documenting security practices.
Deploying AI-assisted administrative operations, prompt engineering, and utilizing large language models for process efficiency.
We start with a deep dive into your business needs. I gather requirements, analyze workflows, and identify key goals to ensure a clear project roadmap.
I create structured plans, dashboards, test cases, or process models based on your business objectives. Whether it's Power BI reports, test automation, or business documentation, I build solutions that fit your needs.
I conduct detailed testing and quality assurance, ensuring everything runs smoothly before deployment. From software testing to data validation, I fine-tune the details for accuracy and efficiency.
Your solution is ready to go! I ensure a smooth transition with documentation, training, and ongoing support to keep things running efficiently.
A selection of recent projects highlighting my work in business analysis, data validation, and process automation.
Automated reporting and data validation pipelines for healthcare compliance.
View Case Study →Creative Technology & Narrative Systems
Narrative quality assurance, automation workflows, validation systems, AI-assisted production pipelines, and interactive storytelling architecture.
View Case Study →I’m open to conversations around Business Analysis, Data Reporting, Quality Assurance, Cybersecurity, AI workflow support, and technology-driven business improvement.